tickets and permissions

[lhedrick]

I hope to use the ticket component of dotproject. I work for an IS group which supports non-profit groups and we need a trouble ticket system for all of them. I would like to keep the identities of each group private. I have created 3 users, tom, dick and harry. Tickets created by tom are seen by harry and so on. I have tried to deny view rights but this does not seem to work. Why would one user be able see and edit another users tickets. When tom creates a ticket and then views that ticket he my assign an owner. The assignment list contains the names of all users. I don't really want tom to be able to see other users names. Is there a way of having the owner set to the name of creating user?

I have the feeling I am overlooking the obvious.

Is there an FAQ or doc which covers configuring rights management for dotproject? Would there be better solution then dotproject?

[pedroa]

Is there an FAQ or doc which covers configuring rights management for dotproject? Would there be better solution then dotproject?

You have a sticky on this forum with permissions examples and you can follow that site as Documentation to dP.
About ticketsmith, it is to be deprecated so you are a bit on your own.
Alternatives: Helpdesk module or the Eventum Integration.
About the second question, you choose the worst place to do that question, try the competitors pages and I am sure they will love to answer, you came here free you may leave here free.
Since my answer would be read partial, I'll simply not post it.

Pedro A.